Question 1

How do I sign in to my customer space?

Accepted Answer

After your purchase, you receive an email with a personal access link to your customer space. This link contains a secure token valid for 90 days and signs you in automatically, with no password. If you've lost this email, check your spam folder, then contact us: we'll resend the link within 48h.

Question 2

I lost my access link, what should I do?

Accepted Answer

Look for the purchase confirmation email sent by noreply@diviant.studio (subject: « Your Diviant site is ready »). If you can't find it, contact us with the email address you used at checkout: we'll regenerate your access link and send it back to you.

Question 3

How do I change my contact email address?

Accepted Answer

Send us an email from the address currently on file, mentioning the new address you'd like to use. We process the update within 48 business hours and confirm the change by email.

Question 4

How do I edit my site's content (text, photos, colors)?

Accepted Answer

From your customer space, click « Edit my site » to open the visual editor. You can change text, images, colors and sections by drag-and-drop, with no technical skills required. Changes are saved automatically and published in one click.

Question 5

What about being found on Google?

Accepted Answer

That is the role of your Google Business Profile, which stays free. Your website is built cleanly for Google (titles, sitemap, secure address), but we promise no ranking: its job is to make people want to call, book or order.

Question 6

Can I add my own pages or a blog?

Accepted Answer

The editor lets you add new sections to your home page. Adding extra pages or a full blog is available on request for monthly and annual subscriptions, contact us to discuss your needs.

Question 7

How do I connect my online booking?

Accepted Answer

In the editor, under « Settings », paste your platform link (Planity, Doctolib, Calendly, Cal.com, Treatwell, Fresha, Resalib, Crenolib or Google Calendar). Every button on the site then points to your calendar. Without a link, they lead to the page's contact form.

Question 8

How do I add my own domain (e.g. my-business.com)?

Accepted Answer

At checkout, you can enter the domain name you'd like. We cover registration and configuration up to €12/year; any surplus is billed separately. The domain is active within 24 to 48h after availability check.

Question 9

My domain isn't active yet, is that normal?

Accepted Answer

DNS propagation can take up to 48h after registration. During this time, your site remains accessible via the temporary URL provided in your customer space. If after 48h your domain is still not active, contact us.

Question 10

Can I use a domain I already own elsewhere (OVH, Gandi, GoDaddy…)?

Accepted Answer

Yes. Two options: (1) transfer the domain to us (free), or (2) keep your current registrar and point an A record to our server. Contact us: we'll give you the exact IP address to configure and guide you step by step.

Question 11

What payment methods do you accept?

Accepted Answer

All payments are processed by Stripe over HTTPS. We accept Visa, Mastercard and American Express cards, as well as Apple Pay and Google Pay on supported devices. No card data is stored on our servers.

Question 12

How do I download my invoices?

Accepted Answer

From your customer space, the « Download invoice » button generates an official PDF that complies with French tax law (VAT, legal mentions). Subscription invoices are also automatically emailed at each billing cycle.

Question 13

How do I cancel my subscription and will I be refunded?

Accepted Answer

From your customer space, open the Stripe Billing portal to cancel your subscription at any time, with no reason needed. You benefit from a 14-day money-back guarantee from sign-up. Beyond that, cancellation takes effect at the end of the current billing period.

Question 14

Do your invoices include VAT?

Accepted Answer

No. Diviant Studio operates under the French VAT franchise scheme (article 293 B of the tax code): displayed prices are final, nothing is added at payment, and invoices carry the « VAT not applicable » wording. There is therefore no VAT to reclaim on our invoices.

Question 15

How do I add a photo or change an image in the editor?

Accepted Answer

Click the image you want to replace, then click « Change image » in the side panel. You can upload a file (JPEG or PNG, max 5 MB) or pick an image from our royalty-free library. The image is automatically resized and optimized for the web.

Question 16

Are my changes saved automatically?

Accepted Answer

Yes, the editor automatically saves your changes every few seconds. To publish the changes to your live site, click the « Publish » button at the top right. Unpublished changes remain visible only in edit mode.

Question 17

Can I undo a change or revert to a previous version?

Accepted Answer

Use the Ctrl+Z shortcut (Cmd+Z on Mac) to undo the last action in the editor. To roll back to a previously published version, contact us: we'll restore your site to a saved version (daily backups for the last 30 days).

How can we help you?

Account & sign-in

My website

Custom domain

Payment & billing

Visual editor

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